Ecommerce and Retail Support

We help you outsource ecommerce and retail support—catalog and listings, customer care, orders and returns, QA, merchandising—scalable teams, 24/7 coverage.

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Services

  • Dropshipping Support Agent

    Reliable, scalable dropshipping support: route orders to suppliers, confirm stock, update tracking, handle customer messages, resolve issues and returns, synchronize inventory, monitor pricing, prevent chargebacks—streamlining daily operations without full-time overhead.

  • Inventory Manager

    Data-driven inventory management: forecast demand, set reorder points, optimize stock levels, manage suppliers, reconcile counts, prevent shrinkage, improve turns, coordinate 3PL, maintain systems—reducing stockouts and carrying costs without full-time overhead.

  • Order Fulfillment Coordinator

    End-to-end order fulfillment coordination: confirm orders, pick-pack-ship oversight, carrier booking, tracking updates, address exceptions, manage returns, optimize SLAs, maintain inventory sync, report KPIs—ensuring delivery and customer satisfaction without full-time overhead.

  • Product Listing Specialist

    Accurate, conversion-focused product listing support: research keywords, craft titles and descriptions, optimize images and attributes, manage variations, ensure category compliance, bulk-upload, monitor performance, boosting visibility, traffic, sales without full-time overhead.

  • Amazon / eBay Store Manager

    Expert marketplace management: optimize listings, keywords, and pricing; handle orders, returns, and customer messages; manage FBA/FBM, promotions, and inventory; analyze performance, prevent account health issues—driving sales without full-time overhead costs.

  • Shopify / WooCommerce Assistant

    Efficient eCommerce support: manage product listings, update inventory, process orders, optimize descriptions, handle customer queries, troubleshoot store issues, track sales metrics—boosting conversions and efficiency without the expense of full-time staff.

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